General terms and conditions of sale

Special conditions of sales Goélia -November, 4th, 2024

INFORMATION: Despite all of the care and attention applied in drafting the brochure, there may be some printing errors. The fundamental information concerning the trip (price, dates, hosting capacity, residence) and all imperative elements indicated as such by the client and guaranteed in the reservation voucher (for instance accommodation complying with disabled access standards) must be confirmed in writing by the seller before printing. The indication “where possible” of any particular observation does not mean that it may be in all instances possible.

PRICE: The prices, given in euros, are established on the basis of the applicable economic and financial conditions on the date of drafting this brochure. Any significant changes applied following the publication date (currency parity, VAT rates, local taxes, etc.)may lead to an equivalent modification of the price. In the event of modification, the consequent effect on the prices may apply immediately for all new bookings. For bookings which have already been made for future stays, an email or letter will be sent to the client, indicating the effect of the price modification: The client will have a period of two weeks following receipt of this information to accept the price modification (tacit agreement) or to cancel their stay, at no additional fee (cancellation requests must be submitted in writing in this case).

REGISTRATION FEES: For each booking, a fee of €12 is applied as administration fees for stays of up to 4 nights, and €25 for stays of more than 5 nights(26€ from November, 1st, 2023). These fees are applied on top of the accommodation and additional service costs indicated in the catalogue or on our website. They are non-refundable and must be paid in full at the time of registration.

REGISTRATION, PAYMENT OF DEPOSIT AND BALANCE: Any registration submitted by letter must be accompanied by a deposit of 25% of the total price of the stay (including VAT) and 100% of the administration fees and insurance cost (if this option has been selected), the remaining balance must be paid 5 weeks prior to departure at the latest. In the event of registration less than 5 weeks prior to departure, the total price of the stay must be paid for at the time of registration. If the online payment option is not used, the seller must receive the payment 72 hours (4 working days) following the registration of a reservation request (option). In the event of a last-minute reservation, the seller reserves the right to request the immediate payment, or to reduce the option period. Beyond this validity period, the option will be automatically cancelled. The booking is considered as definitive insofar as it has been confirmed by the seller in writing (an booking confirmation email will be sent). The client will then receive a booking confirmation document, indicating the features of the stay and any relevant notes.
Following payment of the balance due, the elements required for access to the locations will be sent to the buyer (exchange order for collecting keys, welcome desk contact details and opening hours, etc.). If the client has not paid the balance by the agreed date, even without prior notice, the stay will be cancelled. The client will then be required to pay any applicable cancellation fees of which they were informed at the time of registration.
Payment for stays may be made via cheque, bank card (CB, Visa, Mastercard, Amex), holiday vouchers, connect holiday e-vouchers (holiday vouchers and connect holiday e-vouchers cannot be exchanged for cash), bank transfer (with an additional €6 fee for international transfers). For all bookings made less than 21 days prior to the departure date,payment can only be made by credit card (secure payment link), or connect holiday vouchers (via your online booking only).

RIGHT OF CANCELLATION: The activities associated with the organisation and sale of travel or stays on a determined date or over a specified period are not subject to the 7-day cancellation period which applies to distance sales.

HOLIDAY VOUCHERS: Goélia has been approved by the Agence Nationale pour les Chèques Vacances [French National Agency for Holiday Vouchers]. These vouchers must be sent by letter with tracked delivery and confirmation of receipt. The vouchers (upper section) must not be removed. Your booking number must be indicated both in the service provider section and on the back of the holiday vouchers. Vouchers which are not sent by letter with tracked delivery and/or which are not received by Goélia are under the sole liability of the client. Holiday vouchers are not accepted for any bookings made within less than 21 days of departure. It is highly recommended that connect holiday e-vouchers are used (online bookings). The coupons (top strip) must not be detached, nor the counterfoil of the cheque book, which must also be sent to us; without the top strip and counterfoil, holiday vouchers will be refused.

CANCELLATION: The cancellation of any stay must be confirmed in writing, sent by letter with tracked delivery or email with requested confirmation of receipt. The date of receipt of the letter will prevail and will be used to determine the total of the applicable fees, following the scale indicated below:
– More than 45 days before departure: €70 of cancellation fees 
– 44 to 31 days before departure: 25% of the total price of the stay 
– 30 to 16 days before departure: 50% of the total price of the stay 
– 15 to 8 days before departure: 75% of the total price of the stay 
– less than 8 days before departure: 100% of the total price of the stay. 
Any administration fees paid at the time of booking (€12 or €25) will not be reimbursed.
For the purpose of the reciprocity of the conditions for cancellation, if the seller should be unable to honour any of the essential information indicated in the booking, they may offer the buyer an equivalent solution or better accommodation at no additional cost. Failing agreement between the parties, the seller will fully reimburse any amounts already paid. If the seller’s cancellation is not due to any exceptional circumstances or a case of force majeure making access to the residence or accommodation impossible (fire, flooding, damage making it unfit for use, etc.), the buyer will receive compensation equivalent to the penalty they would have been required to pay themselves should they have cancelled the stay prior to departure.
For any request for refund via transfer and not cheque, a fee of €6 will be deducted to cover banking fees.
Regular operations such as “flash sales” or “private sales” may be subject to special conditions for cancellation, and these shall be specified at the time of registration (E.g. Non-refundable, non-flexible bookings). To avoid any subsequent issues, we strongly recommend taking out cancellation insurance.

ADMINISTRATIVE FEES: Administrative fees paid at the time of booking (€12 for stays of up to 4 nights, €27 euros for stays of more than 5 nights) are non-refundable and under no circumstances may they be reimbursed.

INTERRUPTION OF STAY / NO PRESENTATION : Any interrupted (curtailed) stay, early departure or service not used by the client, for any reason whatsoever, may not entail any reimbursement, in whole or in part. Any arrival outside the initial planned date of your stay will have to be decided with the residene for the delivery of keys. If you do not show up at the residence 45:00 hours after your expected date of arrival and without proof of absence, your stay will be considered canceled by our services, even if you do not give us written notice.

BOOKING MODIFICATIONS: Any changes to the stay in regard to its key features (accommodation, dates, type of accommodation) shall be processed as a cancellation followed by a new booking, with confirmation of receipt or by email with requested confirmation of receipt). The applicable fees are indicated in the “Cancellation” section hereof.

The implementation of regular promotions may in no case take on a retroactive nature. The prices applicable are those applicable on the date of booking and confirmed at the time of the booking request. If the buyer uses a discount as part of a promotional campaign, or a partner discount, for example, for their membership for an ESC or SOC, they must use this upon their initial booking. Once confirmation or the invoice has been issued, the buyer may no longer make use of a discount.

In the event of a request to change a stay within the same residence, if the total for the new booking request is higher than the total of the initial booking, the modification may be examined by Goélia if it is initiated more than 30 days ahead of departure (the deferral request must be sent to info@goelia.com).

TRANSFERRING BOOKINGS TO A THIRD PARTY: For various reasons, the buyer may not be present during the stay and transfer their reservation to a transferee (parent or friend of the transferor). In this case, the transferor retains civil liability for the transferee’s stay, and shall take all appropriate measures to provide occupants with information (family composition, general and special terms and conditions of sale, arrival and departure times, deposit payment, etc.). The transferor is obliged to notify the seller of any change in resident identity, by letter with tracked delivery or email with acknowledgement of receipt, by the latest 7 days prior to the start of the stay. They should indicate the number of participants, the ages of any children, full address of the transferee, and any other information requested at the time of the initial booking, in order to allow the seller to best prepare the stay. A modification fee of 35 euros is applicable. The principal purchaser may not assign his stay to a minor.

CANCELLATION OR MULTI-RISK INSURANCE, SNOW GUARANTEE: We strongly recommend taking out one of our insurance options when registering. The insurance costs start at €19 for cancellation insurance and at €29 for multi-risk insurance. The pricing varies depending on the accommodation and the stay details. The prices are scaled (% with minimum total) in line with the total price of the stay. If you add a service after the confirmation of the booking, the insurance total may change. Guarantees, exclusions and concessions, as well as the terms and conditions for refunds, are provided for in further detail in the Goélia Practical Information section on our website.Any insurance taken out is non-refundable.
Policy taken out wit MUTUAIDE ASSITANCE, a GROUPAMA Group company – 126 rue de la Piazza – CS 20010 – 93196 Noisy le Grand CEDEX (FR).

NUMBER OF PARTICIPANTS : The number of people indicated per accommodation corresponds to the maximum occupancy permitted, given the equipment available. It may not be exceeded for reasons of safety and insurance. We hereby remind you that a baby is counted as a person. If the maximum occupancy is exceeded, the seller reserves the right to refuse the buyer access to the dwelling.

SPECIAL REQUESTS: These should be indicated at the time of registration, and are taken into account by site managers, insofar as possible and in line with existing availability, but can never be guaranteed.

WELCOME DESK HOURS: Unless otherwise subject to special agreement, arrivals most commonly take place on Saturday, generally from 3:30 PM and until 7:00 PM. Any arrival outside of the anticipated dates and times must be subject to a special agreement established with the site manager, failing which the seller may not be held liable, nor bear the cost of any nights required in a hotel. Departures most commonly take place on Saturday, generally from 8:00 AM until 10:00 AM.

INTERNAL RULES: So as to make sure that holidaymakers enjoy a pleasant stay, internal rules established by the operator of the residence and/or managing agent are available in each establishment. We would like to request that you kindly read these upon arrival and respect them throughout your stay. In the event of any clear failure to respect the internal rules, we reserve the right to invoice a minimum fixed fee of €150 as compensation for any damages caused, on top of the costs incurred by any repairs or replacements required.
 
LOCAL DISTURBANCES: The seller may not be held liable for any external disturbances which may affect, interrupt or impede the normal experience of the stay, particularly in the event of food shortages, power cuts, gas or water supply outages (due to strikes, water shortages caused by droughts, floods, etc.), the reduction, delaying or removal of activities and services offered by resorts (strikes, late openings or early closures of external establishments, weather conditions, etc.), environments considered to be noisy (very lively resorts, proximity to the pool, issues with neighbours, maintenance of gardens and communal areas in residences, nearby construction works, etc.). It is useful to reiterate that the tourist areas occasionally undergo development or renovation works, and the busy summer season sees large volumes of visitors to these areas. Consequently, the quality of the environment may be affected, and a certain number of disturbances may result from these circumstances.
DESCRIPTIONS: The photos features in this brochure include, for example purposes, a building front, a building or part of the complex presented. They are not binding insofar as the client may not be lodged in the building or building front presented. All general tourist information appearing in the brochure is provided by resorts, tourist offices, and local leisure service providers. It is provided for indicative purposes, without any commitment incurred by the seller, and reflects all information which it has been made aware by the printing date of the catalogue.

ON SITE: Any missing elements in the initial inventory must be notified by the buyer to our local representative within 48 hours of their arrival, so as to ensure that they do not suffer any inconveniences during the stay. This will be remedied insofar as possible. This is also the case for any imperfection (E.g. the client should ensure that the accommodation is clean when they arrive) or any technical faults. Under all circumstances, this information should be notified to the site manager during the stay. Any complaint submitted after the stay will be inadmissible if the site manager has not been informed and given the opportunity to remedy any complaints made. All observations should be sent by letter to Goélia’s registered offices in Evry (FR), within two weeks of the end of the stay.Upon confirmation of receipt from Goélia for the complaint letter, the seller shall have five weeks to respond. Should an amicable solution fail to be found, or failing response within a 60-day period, the client may refer their case to the Tourism and Travel Ombudsman mediator, the details and conditions for which can be consulted at: www.mtv.travel (ordinance 2015-1033 of 20 August 2015, and decree 2015-1382 of 30 October 2015).

LIABILITY / PERSONAL BELONGINGS: The client is required to take out insurance against the risks inherent to occupancy of the reserved accommodation (thefts, losses or damage to personal belongings), as well as against damage which they may cause to the equipment leased, or damages which it may cause due to negligence. Goélia may not be held liable for the loss or leaving behind of personal belongings within the apartment when leaving the premises.
We would like to inform you that, concerning accommodation premises, the rental of tourist residences does not fall within the remit of hotel managers. Consequently, Goélia may not be held liable in the event of loss, theft or damage of personal belongings in our residences, be it in apartments, car parks or communal areas (E.g. ski lockers).

STANDARD FITTINGS : Goélia accommodation is fitted out for the number of people indicated and includes, notwithstanding any contrary indications, a kitchen with, at least, 2 electrical hobs, a fridge, a sink, a coffee maker, dishes and utensils necessary for preparing meals, a full bathroom with a bath or shower, a WC, separate or not, bed linen with covers or duvets, pillows or cushions, storage appropriate for the size of the accommodation and the season of occupancy, cleaning materials including a broom, dustpan and brush, bucket, mop and, in some cases, a vacuum cleaner. Some large elements (ironing board, cot, high chair, baby bath, etc.) are never included in accommodation. Several residences have a laundrette. The presence of a microwave oven or mini oven, television, dishwasher, kettle, toaster, etc. is indicated, when we are aware of such elements, in the description of the accommodation. Accommodation for individuals with disabilities: This accommodation which is most often larger than other accommodation of the same type, may be allocated to any client, without the additional space or specific equipment (such as support rail or bar, folding shower chair, wider doorways, etc.) being considered as different from a standard apartment, with equivalent conditions for number of guests and surface area. Unless otherwise indicated, the provision of household linen (sheets and pillowcases, towels and table linen, cloths, etc.) is not included in the lease and is offered as an option.

WEEKENDS: Unless established by means of a special agreement with the residence, arrivals are generally on Saturday, from 4:00 PM, and departures are before 10:00 AM (other days of the week:  An appointment must be made with the residence one week prior to departure to organise the key return). The price is for accommodation alone. It is specified that weekends, short stays or mid-week stays can only be reserved on some sites just a few days from departure.

GENERAL INFORMATION: In most residences, our site managers will provide you with documentation presenting the resort and its surroundings, emergency numbers and other useful numbers (pharmacies, GPs, taxis, railway stations, etc.), but also, as and when necessary, they can provide you with board games, table tennis rackets or other leisure elements, which may be rented out upon request. The layout of sleeping areas is provided as a guide and may vary. Where the accommodation includes two numbers of people (E.g. Studio 2/4), the first figure indicates the advised number of adults for optimal comfort, whilst the second figure indicates the maximum number of people (or the advised number of adults and children). Under all circumstances, the exact number of participants and their ages should be indicated at the time of registration as some rental accommodation may be fitted out specifically for the number of people indicated. Unless otherwise clearly indicated, residence pools are open-air and are not heated, and use of the pools is subject to the compulsory wearing of swimsuits or swim trunks (it is prohibited to use the pools in shorts, t-shirts, dresses, board shorts and/or any other floating clothing or which is not exclusively intended for swimming, unless otherwise specified by decision of the condominium syndicates). Minors are under the responsibility of their parents. The opening hours for swimming pools are indicated as a guide. These are often dependent on weather conditions and the decisions made by the managing agent. In order to enable you to enjoy tourist visits during your stay, it is highly recommended or even essential to have access to a vehicle. However, some destinations may be recommended to holidaymakers who do not wish to use their car (please enquire about our services). Most residences are tourist residences which are listed or in the process of being listed (to check this, please consult the updated information on our website).
The charging of electric vehicles outside any dedicated installations is strictly prohibited, in particular by the use of the power outlets available in the housing (risk of fire due to overheating due to non-compliant connections). Any illegal connection found will be subject to a flat-rate compensation of €250.

REVIEWS LEFT ON THE WEBSITE GOELIA.COM: Every holidaymaker who has stayed in our rentals can share their review of their stay on the website goelia.com. Once posted, the review will be verified by the Goélia Quality Team at head offices before being activated (lead-time of 48 hours to 15 days, depending on the season). All reviews are published subject to the following conditions: Verification by our teams that the client did indeed stay on the dates specified in the review (to avoid false reviews from fake customers); Any review containing discriminatory, insulting or defamatory content will be rejected; Any review left without specifying a name – which will be kept anonymous online – will be rejected (impossible to verify the stay). Given the seasonal nature of Goélia’s business, any review must be posted within a maximum of three months of the stay in question. Goélia also reserves the right to contact the consumer who submitted the review in order to verify its authenticity. All reviews are published and retained for a maximum of five years, and there is no compensation granted in return for leaving a review. The information collected through this form is saved in a digital file used by the Goélia’s Marketing Department, enabling the quality of services to be monitored and for customer records to be updated. All reviews are displayed in chronological order. In compliance with the Data Protection Act, you may exercise your right to access your personal data, and to have it rectified, by contact the Goélia Data Protection Officer at 114 allée des Champs Élysées, Immeuble l’Européen – 91042 EVRY CEDEX (FR). »

GOELIA VENTES, SARL with a capital of €75,000 Registered offices: Immeuble l’Européen, 114 allée des Champs Elysées, 91042 EVRY CEDEX (FR) SIRET 435.315.353.00027 APE 7911 Represented by its Manager Patrick Labrune, is responsible for the printing and distribution of this catalogue. Stays booked in Goélia tourism and holiday residences will be confirmed and invoiced by the operating companies of the establishments concerned, subsidiaries of the Goélia Group, namely GOELIA GESTION SARL, Registered to the Travel and Tourism Operators Register under No. IM091160001) APST Financial Guarantee (SIRET 435.285.077.00010), OCEALIA RESIDENCES (SIRET 448.719.419.00013), GOELIA SAINT FRANCOIS (SIRET 444.424.279.00024), LA PINEDE (SIRET 481.702.074.00024), CORSELIA RESIDENCES (SIRET 810.606.509.00018). TCR of Allianz Iard, 87 rue de Richelieu, 75 002 Paris (FR), policy No. 42801277.

Stays reserved in “partner” tourism and holiday residences will be confirmed and invoiced by GOELIA VENTES SARL, register in the Travel and Tourism Operators Register under No. IM091100031, APST Financial Guarantee.

PRIVACY POLICY

Legal Notices
GOELIA VENTES is a French limited liability company with capital of €75,000, whose registered office is at Immeuble l’Européen, 114, allée des Champs Elysées, 91042 Evry Cedex
The company’s legal representative is Patrick LABRUNE
It is registered on the Evry Trade and Companies Register under number B 435 315 353
SIREN identification number: 435 315 353
Intra-Community VAT no.: FR54435315353
Responsible Publisher: Patrick LABRUNE
Website hosted by: PLANET BOURGOGNE – 24 rue de la Redoute – 21850 SAINT APOLLINAIRE
Customer Service contact details: Email: info@goelia.com
Telephone: + 33 1.60.76 59.00
From 1 November 2022, contact us on 0820 434 438 (0,18€/min + local call).

Data Protection
This website has been declared to the French Data Protection Authority CNIL, under number 1222075. Your information is intended for GOELIA VENTES. In accordance with the French Data Protection Act of 6 July 1978, as amended, you have the right to access, modify, correct and delete data concerning you. To exercise your rights, please send a written request to GOELIA VENTES, Immeuble l’Européen, 114, allée des Champs Elysées, 91042 Evry Cedex or by email to info@goelia.com

Data Collection and Origin
All user data are collected directly from users or via a partner (who will indicate the transfer thereof to GOELIA in their own terms and conditions). GOELIA undertakes to obtain the consent of its users and/or to allow them to object to the use of their data for certain purposes, whenever this is necessary, by means of information on its website. Data concerning GOELIA users are mainly processed to:
     – enable them to browse the website (booking, online payment, catalogue request, collection of their opinion, registration for the newsletter), and to improve these services
     – enable GOELIA to monitor the booking option until the end of the stay and then obtain their opinion to improve our services if necessary
     – obtain their opinion and improve the services of GOELIA
     – facilitate their future bookings
     – send out GOELIA catalogues and newsletters

Network Security and Confidentiality
Messages you send us via the Internet may be intercepted on the network. Until they reach us, their confidentiality cannot be guaranteed. Make sure that you do not disclose any unnecessary sensitive or third party personal or confidential information. In addition, the indication of the origin of electronic messages we receive may be falsified. Therefore, if you wish to send us such information, you must use the postal service. Consequently, no complaint, statement or request for advice sent by Internet message will be taken into account. Please send your requests by post only. For more information on the procedures to be followed or about files currently being processed, please contact GOELIA VENTES in writing.

Copyright
The use of any document from the website https://www.goelia.com/fr/ is permitted for information purposes and for private use only. Any use of these copyrighted elements on other websites and on any other medium is strictly prohibited. GOELIA VENTES strives, to the best of its ability, to ensure that the information published on this website is accurate and updated. It reserves the right to correct the website content at any time and without notice. Consequently, GOELIA VENTES does not accept any liability: for any imprecision, inaccuracy or omission affecting the information available on the website; for any loss caused by fraudulent intrusion by a third party leading to a modification of the information available on the website; and more generally for any direct or indirect loss, whatever the cause, origin, nature or consequences thereof, caused by anyone’s access to the website or inability to access it, or by the use of the website and/or the credit lent to any information coming directly or indirectly from the website.

Viewing Recommendations
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1/ Privacy Policy
The privacy policy of GOELIA VENTES applies on the website https://www.goelia.com/fr/; it came into force on 25 May 2018. GOELIA VENTES reserves the right to modify it in whole or in part or simply to update its content. You are consulting the version of 28 April 2021. This policy and any other documents referred to herein explain how we process the personal data that we collect from you or that you provide to us. Please read the following carefully to understand our views and practices regarding your personal data and how we manage them. By visiting this website, you accept and consent to the practices described in this policy.
    – Personal Data Collected
Your data are collected by GOELIA VENTES Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity. The personal information that may be collected on the website is mainly used by the publisher to manage relations with you, and if necessary to process your requests.
– Data that you send us directly
You send us your personal data:
– When you fill in forms on the website;
– When you browse the website (pages consulted, duration of page consultation, etc.)
Asterisks on each form indicate the data that are necessary and those that are optional. In the context of paying for the products and services available on the website https://www.goelia.com/fr/, financial data relating to the user’s credit card are recorded. A data protection officer: Aurélie Coslin, rgpd@goelia.com is available to answer any question about the protection of your personal data.  Data we collect automatically

          – We collect some of your personal data automatically:
– Your IP address, the telecom operator and the macro location of the IP address;
– Information provided by the browser about the operating system and the browser used
– Data Retention Policy
The website https://www.goelia.com/fr/ retains your data for the period necessary to provide you with its services or support. To the extent reasonably necessary or required to fulfil legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information, if necessary, even after you have closed your account or we no longer need it to provide you with our services.

Types of Data
Processed In order to take and manage bookings, GOELIA may process all or some of the following data:
– last name (and name at birth)
– first name – date of birth
– size, weight, shoe size (only if pre-booking skiing equipment)
– telephone numbers
– email address
– postal address
– chosen destination
– start and end dates of the stay
– number of guests staying in the rental
– history of stays and services used
– particular wishes – origin (Works Council, partners)
– sales codes used – customer loyalty account
– for all the guests staying in the rental

GOELIA may process data concerning connection to and use of the website, to prevent and combat computer fraud (spamming, hacking, etc.) and to establish statistics on visits and purchases with a view to improving its commercial actions.

Use of Data Collected
The user’s personal data will not be passed on to commercial or advertising players without the user’s express consent.
The user’s personal data may only be processed by GOELIA and its IT service providers in strict compliance with the principle set out above, and exclusively to achieve the purposes described in this policy. Within the limits of their respective responsibilities, the persons who may have access to GOELIA users’ data are mainly members of our customer service, marketing department and our operating teams.
GOELIA also uses the services of several specialised companies (mailing, audience analysis), a list of which can be provided to data subjects on request sent to rgpd@goelia.com.

When organising contests via a partner, GOELIA informs users that the partner will have access to the following data: Last name, first name, post code and email address.

In the case of a booking for accommodation of one of our partners (i.e. accommodation not managed locally by the GOELIA Group), GOELIA transfers the personal data required to provide the services.

In the case of bookings for related services (skiing equipment, ski passes, activity passes, etc.), GOELIA transfers the personal data required to provide the services.

We only keep your data for as long as is necessary for the purposes for which they were collected and in accordance with legal requirements. Personal data are collected from users for the purpose of providing and improving the services of the website https://www.goelia.com/fr/ and maintaining a secure environment. Processing is legally based on the performance of the contract between the user and the website https://www.goelia.com/fr/. More precisely, data are used for the following purposes:
• User access to and use of the website https://www.goelia.com/fr/
• Management of the functioning and optimisation of the website https://www.goelia.com/fr/
• Implementation and user support;
• Verification, identification and authentication of data provided by the user;
• Customisation of services by displaying advertisements based on the user’s browsing history, according to their preferences;
• Prevention and detection of fraud and malware and management of security incidents;
• Management of any disputes with users;
• Sending commercial and advertising information, according to the user’s preferences;
• Organisation of terms and conditions of use of payment services.

2/ Cookie Policy
This website uses cookies to distinguish you from other website users. This allows us to improve the website and provide you with a better experience when browsing the website.

What is a cookie?
A cookie is a small data file sent via the user’s browser and saved on the user’s device (e.g. computer, smartphone). This file comprises information such as the user’s domain name, their Internet service provider, operating system and the date and time of access. Cookies cannot damage the user’s device in any way. GOELIA may process the user’s information concerning their visit to the website, such as the pages consulted and the searches made. This information allows GOELIA to improve the website content, special offers and the user’s browsing experience.

The user may, at any time, choose to express and change their wishes concerning cookies. GOELIA may also use the services of external service providers to help it collect and process the information described in this section.

GOELIA may occasionally use web tags or action tags and deploy them through a web analytics partner that may be located (and therefore store the related information, including the User’s IP address) in a foreign country.

These tags are placed both in the online advertisements allowing Internet users to access the website, and on the various pages of the website. This technology enables GOELIA to assess visitors’ responses to the website and the efficiency of its actions (e.g. the number of times a page is opened and the information consulted), as well as the use of this website by the user. The independent service provider may collect information about visitors to the website and to other websites via these tags, create reports on the website activity for GOELIA, and provide other services relating to use of the website and Internet.

Information about
Cookies By continuing to browse this website, you agree to the use of cookies in accordance with this policy:
• necessary cookies: These are cookies that are essential for the functioning of the website and which allow us to manage user identification and to monitor partnerships for example. This category of cookies cannot be inhibited and concerns:
   o session cookies and cookiebar
   o goelia_partenariat, goelia_partenariat2 and tag_clic_lve
• statistics cookies: statistics cookies allow GOELIA to monitor user interactions with the website by collecting information anonymously. This category of cookies can be inhibited and concerns:
   o analytics For more information about the use, management and deletion of cookies, for any type of browser, please go to the following link: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

How to inhibit cookies
You can block cookies by activating the setting in your browser that allows you to refuse all or some cookies. However, please note that blocking cookies may limit your use of the website. In particular, you may not be able to access all or part of the website or use all of its features.

3/ Security Policy

We pay particular attention to the security of your data, and we therefore devote significant human and technical resources to ensure their protection at all times. For the communication and transfer of data on our websites, we use secure protocols such as HTTPS. We monitor our computer systems to detect any vulnerabilities or attacks and we will notify you if necessary.

Automated marketing operations and sharing of personal data with third parties
Personal data may be shared with third party companies exclusively within the European Union and only in the following cases:
• When the user uses payment services, in order to implement these services, the website https://www.goelia.com/fr/ is in contact with third-party banking and financial companies with which it has signed contracts;
• When the user authorises the website https://www.goelia.com/fr/of a third party to access their data;
• When the website https://www.goelia.com/fr/ uses service providers to provide user support, advertising and payment services. These service providers have limited access to the user’s data, in the context of providing these services, and are contractually obliged to use them in accordance with the provisions of applicable regulations on personal data protection;
• If required by law, the website may transfer data to respond to complaints against the website https://www.goelia.com/fr/ and to comply with administrative and judicial procedures.

You may receive commercial offers from the publisher. If you do not wish to receive offers, please contact GOELIA VENTES at: marketing@goelia.com. 

If, when consulting the website, you access any personal data, you must refrain from any collection, any unauthorised use and any act that may constitute an invasion of the privacy or be detrimental to the reputation of the individuals. The publisher accepts no liability in this regard. Data are retained and used for a period of time in accordance with legislation in force.

Your Rights

In accordance with applicable personal data regulations, users have the following rights:
• Right of Access: they can exercise their right of access to their personal data by writing to the email address below. In this case, before this right can be exercised, the website https://www.goelia.com/fr/ may ask for proof of the user’s identity to check that it is exact;
• Right of Correction: if the personal data held by the website https://www.goelia.com/fr/ are not correct, they may ask for their information to be updated;
• Right to erasure of data: users may ask for their personal data to be erased, in accordance with applicable data protection laws;
• Right to restrict processing: users may ask the website https://www.goelia.com/fr/ to restrict the processing of personal data in accordance with the provisions of the GDPR;
• Right to object to processing: users may object to the processing of their data in accordance with the provisions of the GDPR;
• Right to portability: users may ask the website https://www.goelia.com/fr/ to deliver the personal data they have provided in order to transfer them to another website.

You can exercise this right by writing to us at: GOELIA VENTES, Immeuble l’Européen, 114, allée des Champs Elysées, 91042 Evry Cedex

Or by email to: You may also contact our data protection officer: Aurélie Coslin, rgpd@goelia.com , who is available to answer any question concerning the protection of your personal data.

All requests should be sent with a photocopy of a valid, signed ID document and indicate the address at which the publisher can contact the requesting person. The reply will be sent within one month of receiving the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so requires.

In addition, and since the French Act No. 2016-1321 of 7 October 2016, persons who so wish may make arrangements for the post-mortem processing of their data. For more information on this topic, you may consult the website of the CNIL: https://www.cnil.fr/.

Users may also lodge a complaint with the CNIL on its website: https://www.cnil.fr/ We advise you to contact us first before lodging a complaint with the CNIL, as we are at your disposal to solve your problem.

For any question or to obtain information about the products presented on the website, or concerning the website itself, you can leave a message at the following address: marketing@goelia.com

Other information

Forms
Data collected via forms are used to process your searches, requests for information, your orders and your alerts as efficiently as possible. They are neither communicated to third parties nor used by GOELIA VENTES for any other purpose than to respond to your inquiry or request and process your order. Your data are kept for as long as is necessary to provide you with our services or support.

Emails and Web Confirmation
The data you have given us will not be passed on to third parties. They are not used by GOELIA VENTES for any other purposes than to reply to your request for information, process your order, and send you alerts relating to your search criteria. They are kept for as long as is necessary to provide you with our services or support.

You have a right of access and correction and the right to object to the way we process these data.

Social Media Networks
Users of GOELIA can click on the icons dedicated to Twitter, Instagram, Pinterest, Facebook, Linkedin and Google Plus featured on the GOELIA website. Social media networks make the website more user friendly and help to promote it via shares.

The video sharing services allow the GOELIA website to be enhanced with video content and increase its visibility. When the user clicks on these icons, GOELIA may have access to personal information that the user has indicated as public and which is accessible from their profiles on Twitter, Facebook, Linkedin, Pinterest, Instagram and Google plus.

However, GOELIA does not create or use any database that is independent from Twitter, Instagram, Pinterest, Facebook, Linkedin and Google Plus with the personal information that the User may post and GOELIA will not process any data concerning their private life by this means.

If the user does not want GOELIA to have access to personal information posted in the public sections of their social media profiles or accounts, they should use the means made available by Twitter, Facebook, Pinterest, Instagram, Linkedin and Google Plus to restrict access to their data.

Newsletters
For any booking with our services, creation of a customer account, request to subscribe to the newsletter or request for a brochure, you will be automatically registered to receive our newsletter. This service, which is provided free of charge to Internet users, enables GOELIA to provide information about holiday rentals and announce news about the website and the Group.

In order to better meet the needs of users, GOELIA measures click-through rates via links integrated into newsletters. To unsubscribe, GOELIA includes a link for this purpose at the bottom of each email

Reviews on the Website
Every holidaymaker who has stayed in our rentals can share their opinion about their stay on the goelia.com website. Once posted, the review will be checked by the GOELIA Quality department at head office before being activated (lead-time of 48 hours to 15 days depending on the season). All reviews are published under the following conditions: verification by our staff that the customer effectively stayed on the dates specified in the review (to avoid false reviews from fake customers); any review with discriminatory, insulting or defamatory content will be rejected; any review posted without a name will be refused (impossible to verify the stay). Given the seasonal nature of Goélia’s business, any review must be posted within three months of the stay at the latest. Goélia also reserves the right to contact the consumer who submitted the review to verify its authenticity. All reviews are published and retained for a maximum of five years and no consideration is given for posting reviews. The information collected on this form is saved in a file used by the Marketing Department of GOELIA to monitor the quality of our services and update our customer file. All reviews are displayed in chronological order.

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